Terms & Conditions

These Terms tell you information about us and the legal terms on which we sell any of the products on the website to you.

These terms and conditions apply to the use of this Website and by accessing this website and/or placing an order you agree to be bound by these terms and conditions as set out below.

Contacting Us

If you have any questions relating to these terms and conditions, please contact us via our Contact Us page, email us at info@florashell.com or on 01536 745583.

About Us

The www.florashell.com website is owned and operated by:

Fiona Meredith trading as Florashell Needle Crafts.

Florashell Needle Crafts

87 Glyndebourne Gardens



NN18 0QA

VAT Reg. No. 855273410.

Our Contract

When you place an order to purchase a Product the website allows you to check and amend your order before submitting.  Please take time to check your order is correct before submitting. We will send you an email confirming receipt and details of your order. Your order represents an offer to us to purchase a Product that is accepted by us when we dispatch the Product to you and is confirmed by an email we send to you confirming that we have despatched. That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any Products on the same order which we have not confirmed do not form part of that contract.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.


You have the right to cancel your purchase at any time either before or up to 14 days following the day you receive the goods by emailing us at info@florashell.com or calling us on 01536 745583.  If you are emailing us or writing to us please include details of your order to help us to identify it.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods at your own risk and cost. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website:

Your product must be complete and in ‘as new’ and unused condition.

A proof of purchase must be supplied.

Where we have made a charge for postage, this will be deducted from your refund if the goods have already been despatched to you.

You cannot cancel your purchase when 28 days has elapsed following receipt of the goods.

Returns Policy

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period of 14 days from receipt of the product.  This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Your product must be complete and in ‘as new’ and unused condition.  We will make any refunds due to you as soon as possible on the debit, credit card or Paypal used by you to pay.

However this does not apply to custom or bespoke goods, or where you have asked us to amend a product to your specification.


All orders are processed for despatch by the end of the next working day.  For custom and bespoke Products we will advise a despatch date.

Orders to International destinations are subject to additional carriage costs which can be obtained by contacting us by email or phone.  Any import duties and taxes are the responsibility of the customer.


The prices of the Products will be as quoted on our site at the time you submit your order

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK.

The price of a Product includes delivery charges. If you order is being delivered outside of the UK, please contact us for delivery charge as these vary depending on delivery address.

How to pay

We accept the following payment methods: Credit or debit card (Visa, Mastercard, American Express); Paypal; Cheque; or Postal order.

Payment for the Products and all applicable delivery charges is in advance. If you are paying by cheque or postal order, we will process your order as normal, however, your order will not be dispatched until your cheque or postal order has been cleared


You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

For fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ to cause annoyance, inconvenience or needless anxiety.


We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons firstly to process your order and secondly to provide you with the best possible service.  We collect this information at the point of ordering i.e. over the telephone, from a written letter or email or from an order made on our website. The information is collected by us and not by a third party.

The type of information we will collect about you includes:



Telephone number.

Email address.

Credit/debit card details.

Personal information may be withheld if it is not needed to complete the transaction.

We need to collect name, address and credit/debit card details in order to process your order.  We also ask for your telephone number and email address in case we need to contact you regarding your order.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date.  You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the which? Web Trader code.

As well as matters to do with your order, we may email you occasionally if there are matters we feel you should know about.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

If you have any questions/comments about privacy you should contact customer care.

Access to our website

Access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We do not guarantee that Our Site, or any content on it, will be free from errors or omissions

Florashell Needle Crafts grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Florashell Needle Crafts. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Florashell Needle Crafts and its affiliates without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising Florashell Needle Crafts or its affiliates’ names or trademarks without the express written consent of Florashell Needle Crafts. Any unauthorised use terminates the permission or license granted.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.florashell.com as long as the link does not portray Florashell Needle Crafts, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Florashell Needle Crafts logo or other proprietary graphic or trademark as part of the link without our express written consent.

Copyright and Database Rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Florashell Needle Crafts, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Florashell Needle Crafts and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Florashell Needle Crafts, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without the express written consent of Florashell Needle Crafts. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without the express written consent of Florashell Needle Crafts.

Electronic Communications

When you visit www.florashell.com or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions.